Frequently Asked Questions (FAQ)

1. What products are available on PolarShop?
We offer a wide range of products including fashion, beauty, home essentials, and unique handmade items, carefully curated for quality and style.

2. How do I place an order?
Browse the website, add products to your cart, and follow the checkout process by providing your shipping and payment details.

3. What payment methods are accepted?
PolarShop accepts major credit and debit cards, as well as secure online payment options. All transactions are encrypted for your safety.

4. How long does shipping take?
Shipping times vary depending on your location in Canada. Typically, orders are delivered within 3–7 business days. A tracking number will be provided once your order is shipped.

5. Can I return or exchange a product?
Yes! Returns and exchanges are accepted within 30 days of delivery, provided the items are unused, in their original packaging, and in the same condition as received. Certain items may be excluded.

6. What if I receive a damaged or defective item?
If an item arrives damaged or defective, contact our support team immediately with a photo. We will arrange a replacement or refund at no extra cost.

7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment online.

8. Is my personal information safe?
Yes. PolarShop implements strict privacy and security measures to protect your personal and payment information.

9. Can I cancel my order?
Orders can be cancelled before they are processed for shipping. Once an order has been shipped, it must be returned according to the return policy.

10. Do you ship internationally?
Currently, PolarShop ships only within Canada. International shipping may be available in the future.

11. How do I contact customer support?
For any questions or concerns, you can contact our support team:
📍 140 Fullarton Street, Suite 1800, London, ON N6A 5P2
📞 +1 825-798-5261
✉️ hello@polarshop.top