Refund and Returns Policy

At PolarShop, we want you to be completely satisfied with your purchase. If you are not satisfied, this Refund and Returns Policy outlines the process for returns, exchanges, and refunds.

1. Return Eligibility

• Items can be returned within 30 days of delivery.

• Products must be unused, in their original packaging, and in the same condition as received.

• Certain items, such as personalized, perishable, or final sale products, may not be eligible for return.

2. How to Initiate a Return
To return an item, please contact our customer service team at:
✉️ hello@polarshop.top
Include your order number and reason for the return. Our team will provide return instructions and a return authorization if applicable.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Shipping costs are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

• If you would like to exchange an item, contact our customer service. Exchanges are subject to product availability.

• The same return and inspection criteria apply to exchanged items.

5. Damaged or Defective Items

• If a product arrives damaged or defective, contact us immediately with a photo of the item.

• We will arrange a replacement or refund at no additional cost.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to a defect or error.

• Use secure and trackable shipping methods to prevent loss or damage.

7. Partial Refunds

• Partial refunds may be issued for items returned in a condition that is not original, damaged, or missing parts.

8. Policy Updates

• This Refund and Returns Policy may be updated periodically. Changes will be posted on the website with the date of revision.

9. Contact Us
For any questions or concerns regarding refunds or returns, please contact:
📍 140 Fullarton Street, Suite 1800, London, ON N6A 5P2
📞 +1 825-798-5261
✉️ hello@polarshop.top